Refund policy

Return & Refund Policy

We want you to love what you ordered from HappyNest Co. If something isn't right, we're here to help.

1. 30-Day Return Window

You have 30 days from the date your order is delivered to request a return, refund or replacement.

2. Damaged, Defective, Wrong or Missing Items

If your item arrives damaged, defective, incorrect or incomplete, contact us within 30 days of delivery with your order number and clear photos or a short video of the issue. We will send you a free replacement or a full refund, including original shipping costs. In most cases you will not need to send the item back.

3. Lost or Undelivered Orders

If tracking shows no delivery progress, or your order has not arrived within the estimated delivery time, contact us. Once confirmed, we will reship your order or issue a full refund.

4. Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, in its original condition and packaging, with all accessories and tags. Please contact us first to receive return instructions; returns sent without contacting us cannot be processed. Return shipping costs are the customer's responsibility, and original shipping fees are non-refundable.

5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept change-of-mind returns on opened or used personal care, massage, grooming, feeding or hygiene items for people, pets or children. Items purchased on final sale or clearance are also not eligible for change-of-mind returns. This does not affect your rights if an item is faulty, damaged or not as described.

6. Refunds

Once your claim is approved, or your return is received and inspected, your refund will be issued to your original payment method within 5-10 business days. Your bank or payment provider may take additional time to post the refund.